Consumer Protection Policy

MarketStreet is committed to providing fair and transparent consumer protection. We believe that all consumers have the right to be treated fairly and with respect, and we are committed to upholding these rights. In accordance with the Malaysian Consumer Protection Act 1999 (CPA), MarketStreet will comply with the following principles:
Information:

Consumers have the right to accurate and complete information about the goods and services they are buying. MarketStreet will provide clear and concise information about all of our products and services, including prices, features, and terms and conditions.

Choice:

Consumers have the right to choose the goods and services that best meet their needs. MarketStreet will offer a wide variety of products and services to choose from, and we will not discriminate against any consumer on the basis of race, religion, gender, or any other protected characteristic.

Quality:

Consumers have the right to goods and services that are of acceptable quality. MarketStreet will only facilitate selling goods and services that meet our high-quality standards. All products and services come with a warranty, but the terms and conditions of the warranty vary depending on the seller and the nature of the product (perishable/non-perishable) or service.

Safety:

Consumers have the right to goods and services that are safe. MarketStreet will only facilitate selling goods and services that meet all applicable safety standards, and we will not sell any goods or services that we believe could pose a safety hazard to our customers.

Complaints:

Consumers have the right to complain about goods and services they are unsatisfied with provided photographic or video proof. MarketStreet will have a clear and easy-to-use complaints process in place, and we will investigate all complaints promptly and fairly.

We are committed to providing fair and transparent consumer protection, and we believe that these principles are essential to ensuring that all consumers have the opportunity to make informed choices and to be treated fairly